Tag Archives: Office Communication

Research shows that people take longer to reply to voice messages than other types of communication. Even getting a voice message heard is a challenge. So what can you do to ensure that people respond to a message you leave ...

Are you “smothering” perfectly good verbs? Example: You turn “decide” into a noun, making it “decision.” Then you need to use “decision” as a verb, so you write, “make a decision”—forgetting that you could simply use “decide.”

Are you “smothering” perfectly good verbs? Example: You turn “decide” into a noun, making it “decision.” Then you need to use “decision” as a verb, so you write, “make a decision”—forgetting that you could simply use “decide.”

When to use "who" and "whom," which confuses many people:

Get someone to agree to a change by using the PAS formula, says Fred Kniggendorf of Gravyloaf. “PAS” stands for state the Problem, Analyze the problem, then finish by offering a Solution to the problem.

You’re mired in an uncomfortable relationship with a board member, your boss or a peer. In a situation like this one, a leader has some hard work to do, says executive coach Mary Jo Asmus. She likes to ...

When you have to deliver bad news to someone, follow this protocol that medical doctors use to tell patients about dire prognoses:

In business writing, bullet points often replace regular old paragraphs, with good reason: Readers can scan them faster. Stick to these standards for using bullets effectively: