Tag Archives: Workplace Communication

Is etiquette dead? Mind employees’ manners

More corporate training departments are turning into pseudo charm schools. They’re sending employees to business etiquette classes (or hiring personal coaches) to put polish on everything from business correspondence and conversational skills to personal hygiene. At stake: ...

Coping with toxic co-workers

You know the types: the co-worker who seeps negativity and hostility; the gossip-monger; or the critic, who always nitpicks others’ work. So, what happens when you have several in one workplace? In some cases, a toxic work environment ...

Speed up an answer to your voice mail

Research shows that people take longer to reply to voice messages than other types of communication. Even getting a voice message heard is a challenge. So what can you do to ensure that people respond to a message you leave ...

Improve writing by ‘unsmothering’ verbs

Are you “smothering” perfectly good verbs? Example: You turn “decide” into a noun, making it “decision.” Then you need to use “decision” as a verb, so you write, “make a decision”—forgetting that you could simply use “decide.”

Improve writing by ‘unsmothering’ verbs

Are you “smothering” perfectly good verbs? Example: You turn “decide” into a noun, making it “decision.” Then you need to use “decision” as a verb, so you write, “make a decision”—forgetting that you could simply use “decide.”

IRS reveals list of ‘dirty dozen’ tax scams

The IRS has released its annual list of “dirty dozen” tax scams. (IRS News Release 2012-23) The list for 2012 contains few surprises. Nevertheless, taxpayers should remain vigilant. Here’s a quick rundown.

Set A, B & C goals

Set A, B and C goals for yourself, and have your boss buy in to the plan. The A, B, C strategy comes from Kevin Eikenberry, writer of the “Leadership & Learning” blog.

To whom it may concern

When to use "who" and "whom," which confuses many people:

Office politics: 4 tips

It pays to be a good politician, according to a new survey by Robert Half. Workers were asked, “In your opinion, what effect, if any, does involvement in office politics have on one’s career?” Their responses:

Use PAS approach to implement change

Get someone to agree to a change by using the PAS formula, says Fred Kniggendorf of Gravyloaf. “PAS” stands for state the Problem, Analyze the problem, then finish by offering a Solution to the problem.

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